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Privacy Policy

Tucows Registry Services, a Division of Tucows.com Co. (“Tucows Registry Services”) is dedicated to maintaining both a high standard of privacy and a high standard of data protection in all of its activities. The company must, however, balance its respect for the privacy interests of its customers—including registry operators, registrars, and registrants—and employees with its public responsibilities as a service provider. This is particularly true with respect to Tucows Registry Services’ obligations as a registry services provider, as the company may be required to present registrant or other contact information in any applicable whois directory.

Scope

This privacy policy applies to personal information that is collected, used, or disclosed by Tucows Registry Services on behalf of its respective registry operators. The policy does not apply to any information that is required by a registry operator to be published in any whois directory or any information that is conveyed to law enforcement or to a third party on the basis of legal and legitimate purpose.

General Application

The policy applies to and protect all personal information collected, used, or disclosed to Tucows Registry Services, except information that is aggregated in such a manner that it cannot be connected to a person and/or information which is published in any whois directory.

Personal information may be collected when: a person makes any inquiries by telephone, agrees to a contract, registers a domain name, or provides any information by email or through the Internet, inquires about services, receives technical support, registers an account online, makes additional orders for services, or makes a complaint.

However, the policy does not impose any limits on the collection, use, or disclosure of the following information:

  1. a person’s name, address, telephone number, fax number, and email address, when listed in any whois directory;
  2. business data, including an employee’s name, title, address, telephone number, fax number, and email address; or
  3. information that is publicly available.

Third Party Services

In order to provide the highest level of service to our customers, employees, and to end-users, it is sometimes necessary for Tucows Registry Services to use third party services. Here is a list of the third-party services that Tucows Registry Services uses:

  • American Express
  • AWS (Amazon Web Services)
  • Bluesnap
  • Datadog
  • DENIC Data Escrow Services
  • Fivetran
  • Formstack
  • Google Ads
  • Google Workspace
  • Hoofprint
  • Hotjar
  • Hubspot
  • Iron Mountain Data Escrow Services
  • Kibana
  • Looker
  • Mailchimp
  • Mandrill
  • Paypal
  • Pentaho
  • Pipedrive
  • Sage (Intacct)
  • Snowflake
  • Stripe
  • ZenDesk

We only share personal information when necessary to provide the service and we make sure that the third parties we work with are responsible stewards of that information.

Guidelines for Internet/Website Users

There are additional guidelines that apply to persons who use Tucows Registry Services websites and portals (“Websites”). In addition to the principles outlined above, Tucows Registry Services may permit third parties to offer users subscription and/or registration-based services through the Websites. In such circumstances, Tucows Registry Services cannot be responsible for the content of any third-party offerings or any actions or policies of such third parties.

Tucows Registry Services also reminds users that voluntarily-disclosed information online in discussion areas or other public areas of the Websites can be collected and used by third parties and may result in unsolicited messages from third parties. Unfortunately, such activities are beyond the control of Tucows Registry Services.

In some cases, users’ non-personal information and data may be automatically collected through the standard operation of Tucows Registry Services’ Internet servers or through the use of “cookies”. “Cookies” are small text files that are used by websites to: (a) recognize repeat users; (b) track usage behavior; and (c) compile aggregate data that will permit content improvements and targeted advertising. Tucows Registry Services cannot control or prevent the use of cookies or any information obtained through such cookies by advertisers or third parties. If you do not want information collected through the use of cookies, most browsers permit you to disable the cookie feature. However, cookies may be required for the use of certain features on the Websites.

Any submissions made to discussion areas or other public areas on the Websites are done with a user’s understanding that they are accessible to third parties. If comments are not intended for third parties, you are advised not to make any submissions.

Tucows Registry Services’ policy generally and in connection with Internet use is subject to the requirements or provisions of any applicable legislation, regulations, contracts, or agreements, or order of any court or other lawful authority. Your use of the Websites is also subject to these requirements as well as Tucows’ Acceptable Use Policy.

For more information:

Please contact us through any of the Websites or directly through our Privacy Office as follows by:

Email: privacy@tucows.com

Mail:

Tucows Registry Services, a Division of Tucows.com Co.

96 Mowat Avenue

Toronto, Ontario

M6K 3M1 Canada

Attention: DPO